Refund Policy

Plain-English summary

• Delivered proxy access, used pool balance, assigned static ISP proxies, and delivered servers are generally non-refundable.
• If payment was confirmed but the order was not delivered, open a support ticket promptly.
• For confirmed service faults, Proxynade may offer fulfilment, replacement, credit, or another remedy.
• Litecoin and supported stablecoin payments cannot be reversed like card payments, so every review starts from order logs and blockchain records.

1. General position

Proxynade sells digital proxy access, pool balances, static ISP proxies, and servers. Once access is delivered, assigned, used, or made available, the order is generally non-refundable unless Proxynade confirms a material delivery failure or service fault.

2. Payment confirmation issues

Orders are delivered after payment is confirmed. If a valid Litecoin or supported stablecoin payment was sent to the order address but the dashboard did not update, open a dashboard ticket or email postmaster@proxynade.net with the account email, order reference, transaction hash, and time sent.

3. Delivery and service faults

If an order is paid but not delivered, or if delivered access is materially broken before use, Proxynade will review logs, payment records, and service state. The usual remedy is fulfilment, reissue, replacement, account credit, or another practical fix.

4. Non-refundable cases

• Used pool balance or traffic already consumed.
• Delivered static ISP proxies or server credentials.
• Orders affected by customer-side scripts, target blocking, target policy, fingerprints, client configuration, or third-party bans.
• Orders suspended for abuse, fraud risk, payment risk, or Acceptable Use Policy violations.
• Crypto price movement, stablecoin network fees, wrong wallet sends, wrong-chain sends, or payments sent outside the dashboard instructions.

5. How to request review

Use the dashboard ticket flow for service issues. Include the order reference, product type, connection line if relevant, exact error text, target host, timestamp, and a short reproduction example. Billing or privacy questions can be sent to postmaster@proxynade.net.